Questions related to returns, claims, order tracking, and shipping
Order Tracking
You will receive an email with tracking information after your order is placed and we have processed the shipment with the carrier.
FedEx, DHL, and UPS Shipments
Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact customer service. Please note that while Second Day Air is a shipping option available to Alaska and Hawaii, Second Day shipping cannot be guaranteed to all areas. Please contact customer service if you have questions about your shipping destination.
Return Shipments
Your satisfaction is important to Sightlok. If we have made an error while fulfilling your order, please e-mail us immediately and we will do everything possible to correct the situation. Qualified items purchased from Sightlok may be returned for a replacement item or refund within 15 days of delivery. All returns require a Return Authorization Number. The RA number must be printed on the outside of the return shipment. To request a RA number please use our contact form.
International Duty and Import Taxes
Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
Domestic Claims for Damaged or Lost Shipments
For all shipments, we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days from the shipping date for the package to arrive, before any claims may be filed. We recommend that critical orders be sent via FedEx or DHL whenever possible. If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local FedEx, DHL, UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please contact us. Please Do Not return the package to us until you have contacted the shipping company or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.International
Claims for Damaged or Lost Shipments
Claims for lost packages require at least 30 days from the shipping date for the package to arrive, before any claims may be filed. Contact customer service to report a claim.
Shipping Promotions
Free Domestic Ground Shipping
Free Shipping is offered to qualifying orders shipping to the US 48.
A “Free Shipping” shipping option will be offered during checkout. By selecting this option, the customer agrees to have their package shipped by a carrier chosen by Sightlok. The customer cannot specify a carrier when they select Free Shipping.
Packaging
All orders are packed by hand into the smallest box or boxes that will accommodate the entire order. This helps us to keep shipping costs under control and provides additional savings for customers who use freight forwarding services.